Wednesday 27 December 2017

How To easily Solve Channel Related Problem In Roku?

Flaws in an electronic device are inevitable. They have existed for a long time and will continue to exist in the future as well. Roku is a no different story because there are many flaws in Roku device that have risen in the recent times. Roku is experiencing channel issues, which is quite annoying because it has resulted in the functioning of Roku to stop. The problem can be fixed by going to www Roku com link, but let’s just find out what caused the issue in the first place and if you could solve it on your own.





Now, we are going to explain the steps to fix the buffering problem on your Roku streaming media device. Read all the steps properly and implement them accordingly on your device.

Buffering problem:

1.      Restart your streamer: Follow the steps mentioned below to restart your Roku device:
      
             Turn off the device by unplugging it from the power source
        Wait for a while.
        Plug back your Roku device by connecting USB cable with power adapter
        Go to Roku account setup link and enter the account credentials.

This will definitely help you in fixing the buffering problem. If the buffering problem still exists with the specific channel, then it would be better to remove the channel from the Roku channel list.
2.      Restart the modem.

3.      Check the speed of your internet connection: To check the speed of your network, you can follow the points mentioned below. The minimum speed recommended to play high-quality contents on TV with Roku player is 10Mbps. 

     you can check your connection speed by:

      Opening the speed test link from the browser.
      Click on ‘speed test’ and start the test.
     This will calculate both the downloading as well as uploading speed of your internet connection and display on the front screen.

Some additional tips for the network: If you are using a Wi-Fi network at home, then don’t forget to consider the ceilings, floors, and walls of your home that may weaken your signal strength. If the hindrances are more, then place the router and player close to each other. If you have connected multiple devices to the same network, then it can also affect your signal level because the same bandwidth is to be divided among all devices. If everything is ok but there is some problem with the hardware like Rokuremote not working then get assistance from Roku help link.

To get a proper signal, either you can change the bandwidth of your router signal or the frequency of it. For this, you need to call your Router manufacturer for support and assistance.

So, this is all about buffering issues. Now, we are going to mention the steps to re-install or remove the channel from Roku channel list.

1st step: Remove the Roku channel:

 Follow the below-mentioned points to remove the channel from the list.
1.      Go to the home screen of player.
2.      Go to the channel name that you want to remove from the list.
3.      Do not press enter.
4.      Click on asterisk key from the remote and open different options.
5.      Click on ‘remove’ option from the list of options.

2nd step: Re-add the Roku channel

1.      Go to home screen and click on ‘search’ icon with the help of remote. Enter the name of the channel in the search field and add it from the top right of the screen.

2.      Click on ‘add a channel’.  This will add the channel to the channel list.

3.      Now to view the recently added channel, go to home screen and locate the channel from the list with the help of TV remote and click on it. You will be prompted to enter Roku activation code for the channel.


3rd step: Activation:  To enter the Roku code, you need to open the Roku setup page from the web browser and enter the code in the space provided.

Wednesday 20 December 2017

How to cancel your Hulu subscription Problem?

Although subscribing to Hulu provides you an endless variety of content for entertainment, Still, if you are facing a problem with the subscription of Hulu, then just go through the following passage to resolve the issue.




You may be facing some problems related to your account access, login to your account, how do subscribe or how to cancel your subscription, etc. All these types of problems you can face, don’t need to be worry just follow the below steps and feel free to get Hulu support. Below is some problem which you can face along with their solutions.

Problem while trying to access your account

If you want to see your billing history, account details, payment transaction all type of details related to your account, then you must log in the home page of Hulu the site is https://secure.hulu.com/account. Open this site you will see a home page of Hulu, Then just enter your details email and password and click on login button, after login you will see your account details. If it shows error in login you should cross check your email id and password, maybe you have entered wrong email or password.

Having trouble in access your Hulu subscription

If you have just paid your charges for Hulu subscription, but you are facing problem in access to your Hulu subscription, and it is not showing any billing information. There is no need to be worry you may have logged into the basic Hulu account. Logged out from that primary account, it will not show any billing information or Hulu subscription. Login to the correct Hulu account, if you forgot that which email you have registered for the link then go to this site 

If you signed up for free trial of Hulu and charged by Hulu subscription

It allows only one free trial to each user for each year. When you enter your details which are already registered with the Hulu subscribed for a free trial, but even if you proceed with the process of signup with the already registered details of the free trial, then you will be charged for the subscription of Hulu, It changes your package from free trial to paid subscription. That’s why you were charged for this.

Being charged even after deleting the Hulu app

If you want to cancel your subscription due to any reasons, then you can do this by going on account page of Hulu through your computer or mobile phone. 
The subscription of Hulu will be only unsubscribed through online mode or over the phone. If you do not want a Hulu subscription, then just unsubscribe to it through online forums. Login to the Hulu account page by entering your sign in details. After deleting the subscription, you will receive a confirmation email from Hulu team. Also, remember that only deleting app won’t unsubscribe you from it.

Two charges on your statement

If you are subscribed for Add-on, you will see two charges for Hulu that is one charge for previous billing and other one is for your new Add-on. If it is showing more than one charge, you might subscribe two accounts from different emails. If you want to know about the details of another account, you may visit the Hulu website.

So, these are some problems with their solution, even if you are facing some other problems feel free to get Hulu support.

Sunday 3 December 2017

How To Fix The Video Playback Issues Of HBO GO Channel On Roku Media Player?

HBO streaming service is a part of Roku network through which you can enjoy high-quality contents on the big screen. Here, Roku streaming player will act as an interfacing device between the HBO Go activate and your smart TV. Here, we want to mention that you need a high-speed internet connection for playing the contents through HBO channel.



While accessing the videos through HBO GO Activate Device, if you are facing any problem, then we are going to explain the tact’s and tips today. You will be able to get rid of this serious problem after performing the steps. We want to clear one more thing here that the main feature of this channel is that the video quality will automatically change with the available bandwidth of internet connection.

It means that if the connection is slow, then the quality will automatically get downgraded and if it is high, then it will start playing the contents at high quality. You don’t need to get it changed through  link. The only condition which you need to satisfy is the activation of the channel. HBO go channel must be activated on the device before streaming through it. Go to ‘HBOactivate’ link for the activation process.

Now, we are going to shed some light on the ways through which you can improve the quality of videos on HBO Go channel. You must try the steps which are published in this guide.

·         Analyze the internet speed: The first and the foremost step to improve the video quality is analyzing the internet speed. If you find that the speed is not proper, then call your internet service provider or check the network settings on your device. To find the speed through the online link, you can go to ‘Speed test’ page. The minimum speed requirement for playback of high-quality videos is 3 Mbps. If you are getting the problem with your HBO channel only, then you can stay in touch with our team by calling at number.

·         Restart all the devices: The process to restart all the devices is mentioned here as under:

1.       Unplug the Roku player by disconnecting it from the power supply.
2.       Unplug all the network devices.
3.       Connect the modem now into the power supply then connect the router.
4.       Plug the Roku back into the supply and turn it on.
5.       Sign in to ‘HBO Go’ and start watching the videos flawlessly.

·         Try the following tips: Apart from the aforementioned steps, you can follow the tips which we are going to discuss now. These tips will definitely improve the streaming experience. Uninstall the HBO app from the Roku channel feed and install it again from the scratch. Pay the fees for subscription and activate the channel online by visiting the online support help link. If you find a problem in activating the channel, then you can take help from HBO go help link. Another point to mention here is that before installing the channel on the Roku channel, you must check whether the app supports the Roku player model or not. If it doesn’t support the particular model, then you may experience the playback issue.

·         Select Ethernet connection: If you are using a wireless network and the speed limitation is a concern, then the best thing you can try is the Ethernet connection. Connect your Roku to the internet through Cable. You will find the Ethernet port on the back of your Roku device. 

The setting which is recommended for Ethernet connection are discussed below:
1.       Open ‘Settings’ on the Roku home screen.
2.       Click on ‘Wired’ network when asked for the type of network.

3.       Click to connect to the Ethernet cable network.

Sunday 19 November 2017

How To Fix Adobe Flash Player If It Is Not Working With HBO GO?

Is your adobe flash player creating a problem with HBOGO com activate? If yes, then there is no need to worry and no need to roam around. Just pay kind attention to this blog post. We are going to discuss the troubleshooting steps to fix adobe flash player issues with the HBO Go channel. If there is any problem with the adobe flash player, then you won’t be able to watch any contents on your HBO Go activate channel.



Now, we are going to discuss the steps for fixing the Adobe flash player problem on your channel. If you still find any problem after implementing the steps, then you can call us at our number.

1.       Check the version of your Adobe flash player installed in the system: In order to play the seamless contents through HBO channel, you need the latest version of Adobe flash player in your system. To update the player, just go to official site of adobe.com and check for updates. If available, then it will start downloading automatically. You need to wait for some minutes till the downloading gets completed.

2.       Check the flash player settings: The next troubleshooting step is to check the flash player settings on your system. Sometimes incorrect settings may result in poor quality of channel.

 The steps to check the settings of your flash player are:

 Login to HBOGO.com and start playing the contents. Pause them in the middle.

 Go to ‘settings’ by clicking the right button of your mouse. As soon as you click the right key, the settings for the video will be displayed on the screen. You need to read the guided instructions there. If you find the problem, you can take help from HBO go help link by opening it on your computer browser.

   Disable the checkbox which says, ‘Enable hardware acceleration’.

   Close the ‘settings’ window after making the changes. Don’t forget to save the changes before closing the window.
   Clear the cache of your flash player: To clear the cache memory of your flash player, follow the below-mentioned steps. The steps need to implement carefully.

   Clear the cache from flash player by right clicking on ‘Paused video’ and select the ‘Global Settings’ again.

   You will find Settings manager here. Click on ‘Website storage’ settings and open it.

    You are required to delete the data for all site recently opened. When doing so, you will be prompted for your move. Click ‘OK’ to confirm.

      Close the browser now and open the HBO streaming service again on it.

I   If the site is not opening, you can directly type HBOGO.com in the URL space provided above.

So, these are all steps to troubleshoot the adobe flash player problem, if you find that the problem still exists then it is recommended to call our support executives. They will take the remote link of your computer and diagnose the problem themselves. If you find that there is some problem with the buffering, then you can directly open the buffering problem link from the official HBO page. The complete article about this problem is given on the link.

For more information and support related to HBO streaming service, you can call us anytime during the weekdays. We are happy to help you. We always believe in customer satisfaction. The customer is our priority. If you are satisfied with our services, then do mention your valuable comments in the comments section provided below.


Thursday 2 November 2017

Solve the Problem Of Netflix Getting Disconnected from Phone While Streaming Content Through Chromecast.

Netflix getting disconnected from your phone when you try to stream anything through Google Chromecast? Well, this is a serious issue, which can be resolved by logging onto help.netflix.com. Know more about the issue and the reasons for its occurrence in below-mentioned blog post.


Netflix works properly on smartphones that are running on either Android or iOS. It is possible to stream anything from your smartphone on your TV using a streaming device called Google Chromecast. But, people while doing so in the recent times have come across a problem. Netflix is getting disconnected when accessed from a smartphone to stream content through Chromecast.

There are some common issues that have been recently reported by the users of Chromecast and Netflix library. People have found that the Netflix connection in their device is very irregular and it keeps on disconnecting and they lose the control over their streaming device which creates a huge obstacle in the fun and entertainment of the Chromecast views.

They have contacted Netflixhelp center, but the problem doesn’t seem to go away. This issue does not occur all the time, but occurs enough times to create frustration and discomfort for the user or customer. When these kinds of issues occur the only solution that people adopt is rebooting their device and using Chromecast app.

Suggestions for improving media streaming via Netflix

The improvement that can be made in order to enhance the streaming performance of Google Chromecast digital media streaming. Netflix issues mostly arise when the app is not properly activated. It is suggested that people should log onto Netflix com activate link to get rid of the problem. Various sources that are used for gathering the audio and video media from local internet network should be easy to use and quicker to access.

The user should have a quick and smooth content browsing or loading process. Google Chromecast offers functionality of fast streaming of users favorite entertainment media with the help of Google Chromecast applications. The performance lapses that customer are facing in the current Chromecast devices with respect to Netflix connection are being improved and appropriate steps or solutions are being taken for the comfort and entertainment of the user. People need to go to page to see those steps.

Some tips for eliminating these inconsistencies and connections errors in the Chromecast Netflix functionality are –

·         Keep your Wi-Fi on by changing your device configuration and settings.
·         Avoid too much multitasking while streaming media from Netflix via Chromecast
·         Press cast icon before starting movie on Netflix.
·         Try remote cast in such situations, this app is a proven solution to such control issues.
·         For sign in related issues, take from the experts.

Common issues for Netflix users

These issues and complains related to the Google digital media player shows that implementation of the Chromecast functionality in Netflix is a little too buggy. People are trying temporary solutions for fixing these connection problems of Google Chromecast digital streaming device, but a permanent and efficient solution is needed for better Google Chromecast performance and greater user satisfaction. 

They have tried activating Netflix by logging onto www Netflix com activate link, but the issue seems to be in Chromecast. People get these connection and disconnection problems at irregular basis, these problems are not regularly seen or observed in the functioning of Google Chromecast. Without any appropriate solution this Netflix connection error is degrading the performance standard of the Google Chromecast digital media player.

Improvements and efforts of Netflix team

With the help of proper solutions maximum functionality of Chromecast can be achieved. There are many other audio and video media sources compatible with the streaming power of the Google Chromecast device like You Tube and many others. All these media sources provide an opportunity to the customer to browse their favorite content and watch them live with the help of streaming and content mirroring power of the Google Chromecast applications. The Chromecast app provides an appropriate platform to the user to browse, stream and store their favorite media via internet network.


Sunday 15 October 2017

How To Registering and Deregistering The HBO Go On Apple 2nd And 3rd TV Gen?

Apple TV is a streaming platform for watching contents from HBO Go channel. Though other streaming media players are already supporting the HBO Go and live but Apple TV partners were doubtful with the connection. Eventually, it has now become possible to watch HBO GO on Apple TV.


Now, all the Apple TV users can enjoy top quality content on their streaming box by connecting it to the high-speed network. You will be glad to hear that HBO Go service is now available on all the 2nd and 3rd generation Apple devices. If you have owned any of these boxes, then you can enjoy the service flawlessly. Today, in this post we are going to give the overview of the process to register and deregister the service on your device. You must read the guide carefully in order to implement it on your device.

Registering HBO GO service on Apple TV: The steps to register HBO Go on Apple TV are:

·         Open HBO Go app on your Apple TV from the home screen. In case, the icon is not available, you have to go to the ‘Applications’ section from the ‘settings’.

·         Tap ‘Settings’.

·         Click to Activate apple TV. You will get activation code on the screen. Switch on the computer and obtain code on the computer screen. Now enter the same code to the TV screen with the help of virtual keyboard.

·         Follow HBOgo comactivate link and select the device from the list of streaming devices. You will find a complete list of supported devices. If your device is not available, then you can check it from the above-mentioned link.

·         Enter the TV provider details that includes username and password. If you don’t remember the password for your TV provider account, then you need to contact your TV provider in this regard. The contact number of TV provider is available on the official support web page.

·         If you find that your TV provider is not given in the list, then we are sorry to inform you that you will not be able to subscribe to HBO Go streaming service. In such case, you can contact your TV provider to know the reason.

·         Enter HBO Go activate code now to register the device with the streaming service.

·         Once you entered the code, you will get a successful message on the screen. The process of HBO Go activate device is now completed.

·         You can start enjoying the service now.

Note: When you send a request to fetch the activation code, you will be required to enter the same within the stipulated time period. If you are not able to enter the same code within 10 minutes, then the code will get expired and you need to click on ‘Fetch a new code’ by getting onto HBO activate page. If you are using a current or 4th generation Apple TV, then you can check support for the services on HBO support page.

Now, we are going to discuss the steps to Deregister HBO Go service on Apple TV. The steps to deregister the device are:

A.      Switch on the TV and connect it to the App. Open the HBO Go app now.

B.      Tap on ‘Settings’ and check the ‘Deactivate’ option in the settings menu.

Apart from this, if you have given the Apple TV to your friend as a token of affection and want to deactivate the HBO Go app, then there is no need to move around here and there. Simply go to HBO Go help link and dial a toll-free number. Our support team will provide a link from where you can deactivate the service.




Wednesday 30 August 2017

What are the difference between HBO GO and HBO now?

Being an HBO subscriber, if you are still not clear about HBO GO and HBO NOW services, then check out the points below to get the best way to stream HBO.



All HBO users, how is it going with your HBO’s service? Undoubtedly, you must be having a great time streaming the best hits on your big screen. In the cord-cutting trend, HBO is one of the strong contender who has anticipated the cord-cutting market with its two classic services- HBO GO and HBO NOW. Unless, being an HBO subscriber, there are chances that you still don’t understand the differences between these two identical services. Still, if you are looking out the best way to stream HBO, then check out the following points to remove your doubts regarding these two services.

Both the services contain the same content. All the latest and past TV series and movies are always ready to stream on your big screen, no matter whichever service you are accessing. Every app has got a section of “Featured” content section that renders the ability to know about the standout releases, and with the “Just Added” section, you can get the latest happenings on HBO. In short, HBO GO is a streaming service which directly connects you to the pre-existing package of HBO from your cable provider. It just permits you to watch out the HBO on-demand from any of the devices you buy.

While HBO NOW is slightly different from the streaming service (HBO GO). It’s a standalone service that everyone can easily sign up, whether they have the cable or not.

Factors to differentiate-
1)      Price- The cost of HBO GO depends upon the cable provider. Some of the cable providers may provide you HBO GO free for a year or two. While in some of the areas, it can be still like $10 or $20 according to the current service and package. Besides this, HBO NOW is available on $14.99 a month. It is available for everyone who signs up, not for the existing cable subscribers.  

2)      Services and Devices- Initially, HBO GO was only available for iOS and Apple device, but now it has expanded to every platform out there. Both the services do not work with the TiVo or Microsoft Edge, so if you have these platforms as the main viewing source, then you will wish to consider HBO GO. Apart from this, HBO NOW can also be accessed within the Hulu streaming apps and Amazon Prime as an add-on if you don’t wish to switch to a new app. You can also have the service (HBO NOW) through Roku, Chromecast, and Amazon Fire TV Stick as well as gaming consoles including PS4 and Xbox one.  If you go for the $14.99 a month for the service, you will miss out the HBO’s interface.

While in the case of HBO GO, you will need to have a deal with your cable company. Once you have set up the HBO subscription, you will require downloading the app to your device. After this, you can easily access the service with your satellite provider or the cable and then enter a code to register the device. In the case of HBO NOW, there is a simple process which involves making an account, then sign-in with your credentials and then start streaming. Besides this, three people can only access the service at once, no matter where they are using they are located and which device they are using.

3)      HBO GO or HBO NOW- Which one can be better for you?

It solely depends whether you have got a cable or not. Well, there are lesser issues in the setting up of HBO GO, which can be the better choice to negotiate with your cable or satellite provider to get the HBO on the lower price ($15/month).  If you don’t get the $15 lower price deal, then signing up for HBO NOW could be a better option. And if you require accessing HBO for a month, then HBO NOW is the better choice for you.  

Still, HBO is making efforts to render you the same quality experience with both the services as long as you are paying for it.



Wednesday 2 August 2017

Know The Different Ways To Stream HBO Go Without Cable.

HBO streaming app is on the top these days. You can watch full HD and original contents through this service. You can stream biggest shows like Veep, Girls, Silicon Valley through HBO activate. Now, we are going to explain the ways through which you can enjoy HBO go service without any cable.

HBO on Sling TV

You can enjoy HBO streaming service on your Sling TV by paying just $15 a month. This add-on package will couple with the already subscribed package that includes A&E, History, AMC and major networks available on cable TV. You can enjoy the best experience at half a price. The sling is compatible with Roku, iOS devices, Fire TV and more.

HBO on DirecTV now

Alike Sling TV, DirecTV also provides add-on subscription for HBO Go over the network. You can watch all the programs and shows after running HBO Go activate on this service channel. The basic package for DirecTV starts from $35 a month. The various streaming devices which support DirecTV are Chromecast, Roku, and Amazon Fire TV, Apple TV and all the latest browsers.

HBO on Hulu TV

You might be aware of it that Hulu is now offering live channels. In their list, they have also added HBO as a part of their service. You need to spend $14 a month to subscribe to HBOGo com activate. Apart from this, if you have not subscribed to live TV, then also you can enjoy the HBO service via Hulu on demand library.

HBO now

This service is been into the market since 2015. This is the important streaming service without a cable subscription. You can watch all the live channels as well as shows available in a current season over the air. You can watch a live game of thrones without any need to wait for next day. For any type of help related to HBO now, you can visit the HBOgo help link.

HBO now on Apple TV, iPhone and iPad.

HBO Now is now already Pre-installed in the Apple TV. Simply open the app and follow the on-screen information given. If you are an iPhone user, then you can download it from the iTunes store.
Signing up on the app is quite easy. After downloading the app from the app store, click to install it on your iPad, iPhone. You may need to login to your iTunes account to start downloading. Once the downloading gets completed. Fill out the form and start enjoying streaming service. In case of any problem, you can call at our HBO support number.

HBO now on Chromecast and Android

With the recent update in HBO Now, this app is now available to download for Chromecast and Android devices. To register, download the HBO Now app from the Google play store on your device, then connect the phone to the Chromecast and start streaming the favorite stuff on the big screen.

Amazon Fire TV, Kindle Fire tablet

Download HBO Now app from the Amazon official app store for Android. Then launch the app and read the on-screen instructions to setup the app. After downloading the app on your device, you can install the same app on other Amazon device by clicking on ‘HBO goactivate device’ option from ‘Settings’.

HBO Now on Roku

Go to ‘Roku channel’ store of Roku player. Search for ‘HBO Now’ in the Roku channel list. After locating the channel, click on it to confirm the selection and add a channel. If you have set a PIN for your channel store, then first enter it, then click OK. Press the home button and check whether HBO Now is available on the home screen or not. Follow on-screen instructions to install the app.


Sunday 30 July 2017

What Are The Steps To Activate Roku Box?

Every device needs to be activated at its initial stage same way we need to activate the Roku to start streaming. So today we have the step by step procedure to activate Roku.


Whenever we bring a new Roku box, the first thing that comes to mind is that how to get started to make it work. Roku is a digital media player set top box that provides a less expensive way to watch TV whereas a regular television connection costs a lot more. It works with the help of internet. So to use Roku, you first need to create a Roku account and then start streaming by connecting to the Internet. Before starting the Roku activation, you need to make sure that Roku is properly connecting to an internet network and any output video device may be a computer, laptop, television, etc. Just go through the following procedure to make the connections. 
          

Steps to connect Roku to an output video device.


1.      Connect the audio and video wires. The component cable is used for video, and the composite wire is used for audio.

2.      Insert the one end of Component cable to the video port of the output media device i.e. computer or television and insert the other end to the video port of Roku box

3.      Insert the one end of the composite wire to the audio port of the output media device i.e. computer or television and insert the other end to the audio port of Roku box.

Steps to do the network settings.

1.      First of all, decide whether you want to get a hard wired Internet connection or a wireless internet connection.

2.      For a wired connection, plug in one side of the Ethernet cable to the Internet port provided on Roku and put the other end into one of the open network port on your router.

3.      For a wireless connection, you will have to verify your internet network username and the passkey to get connected to your internet network.

Now, when we have completed the setup procedure, we will now proceed towards the main steps for activating the Roku.

Steps for activating Roku are as follows:


1.     
Now as you are done with the initial setup, you might find a unique code for activation and a popup activation window on your video output device.

2.      Click on that popup window. It will direct you to the activation process. The popup window will ask you to visit the official website of Roku i.e. www.roku.com for activation. Also, visit www Roku Com Link for more activation procedures for Roku devices.

3.      When you open the site, it will ask you to enter the unique code for activation that you received on you output screen. So enter that code and press “Enter.”

4.      If in case that unique code is rejected then take up your Roku remote control pointing it towards your output screen and press “help” from help menu you can ask for generating a new unique activation code. After getting the new Unique Code use it for activation. Note that every unique Code has a life cycle which consists of a short period. So it’s recommended to use the Code just within one minute of its generation.

5.      Once you are done with the acceptance of that unique code for activation, you now need to decide the mode of making a payment that you would prefer i.e. credit or debit card.


6.      You would now be asked to enter a valid preferred card number. So enter a valid card number.

7.      After this, you need to provide some of your Personal details like your full name, address, country you live in and your mobile no. So fill all these fields and press “Continue” to proceed further. Note if you don’t want to share your Personal details you can click on “skip” button to move to next phase.
8.      Now you are directed to a window where you have a list of channels. Select multiple channels that you would like to watch through the Roku box. After you have selected the channels, press “Continue” button.


Now you can start streaming the content using your Roku box. For more help related to Roku, please visit www Roku Com Support and get the detailed troubleshooting steps for all Roku problems.